Help / FAQ
Frequently asked questions
Shipping, orders, returns and refunds.
CUSTOMER SERVICE
Contact Bag Birch
Email us Monday–Friday, 9:00 AM–5:00 PM America/Chicago.
We ship to the United States, Canada and the European Union. Check the shipping policy and the final checkout options for your destination.
Shipping is free on orders of USD 100 or more. For orders under USD 100, the shipping charge is USD 6.95.
Order processing takes 1–3 business days. Estimated transit time after processing is 15–35 calendar days.
After shipment, the tracking number is sent by email when available from the carrier.
Email us before dispatch to request an address change or cancellation. Address changes are not available after dispatch; applicable legal cancellation rights remain unaffected.
Email [email protected] within 60 days of delivery for our voluntary return or exchange policy. Returns are sent to the United States; contact us for the exact return address. For a change-of-mind return, the buyer pays return shipping. For a quality problem or an incorrect item, we pay return shipping. We ship an exchange after the returned item is received. Applicable statutory rights remain unaffected.
An eligible voluntary refund is processed within 7 business days after the returned item is received, back to the original payment method. Applicable statutory rights remain available.
