Help / FAQ
Frequently asked questions
Shipping, orders, returns and refunds.
CUSTOMER SERVICE
Contact Bag Birch
Email us Monday–Friday, 9:00 AM–5:00 PM America/Chicago.
We ship to the United States, Canada and the European Union. Check the shipping policy and the final checkout options for your destination.
Shipping is free on orders of USD 100 or more. For orders under USD 100, the shipping charge is USD 6.95.
Order processing takes 1–3 business days. Estimated transit time after processing is 15–35 calendar days.
After shipment, the tracking number is sent by email when available from the carrier.
Email us before dispatch to request an address change or cancellation. Address changes are not available after dispatch; applicable legal cancellation rights remain unaffected.
Email [email protected] within 60 days of delivery for the voluntary return or exchange policy and to receive a return address. We ship an exchange after the returned item is received.
An eligible voluntary refund is processed within 7 business days after the returned item is received, back to the original payment method. Applicable statutory rights remain available.
